A Customer Experience Expert and Adjunct Professor at Rutgers University Kevin Thompson MPA, DTM, specializes in transforming businesses to a level of excellence that their customers deserve.
Acknowledged for transforming a unionized staff with mediocre customer service skills and poor employee satisfaction scores to be the leading department in the organization, Kevin has demonstrated expertise that will benefit your organization.
A multi-award winning professional speaker with a Six Sigma Black Belt in Process Improvement, a Masters in Public Administration and more than 20 years of management, leadership experience in the healthcare and finance industries, Kevin is uniquely qualified to help maximize your clients’ experience.
Honored as a distinguished communicator and leader by Toastmasters International (a communications and leadership organization), Kevin was voted as a speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey. He currently serves as President-Elect of the National Speakers Association New Jersey Chapter and is a member of the Jersey Shore Association of Human Resources.
Contact Kevin and let him help take your organization to the next level of service excellence.