A Customer Experience Expert and Adjunct Professor at Rutgers University Kevin Thompson MPA, DTM, specializes in transforming businesses to a level of excellence that their customers deserve.

Acknowledged for transforming a unionized staff with mediocre customer service skills and poor employee satisfaction scores to be the leading department in the organization, Kevin has demonstrated expertise that will benefit your organization.

A multi-award winning professional speaker with a Six Sigma Black Belt in Process Improvement, a Masters in Public Administration and more than 20 years of management, leadership experience in the healthcare and finance industries, Kevin is uniquely qualified to help maximize your clients’ experience.

Honored as a distinguished communicator and leader by Toastmasters International (a communications and leadership organization), Kevin was voted as a speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey.  He currently serves as President-Elect of the National Speakers Association New Jersey Chapter and is a member of the Jersey Shore Association of Human Resources.

Contact Kevin and let him help take your organization to the next level of service excellence.

A chemical engineer turned entrepreneur, Lorette brings her record of innovation, knowledge of process thinking, and certified team skills to her work in helping business owners move their business from ordinary to extraordinary.

After over 20 years with Mobil Corporation, she opened her own consulting business, Inventive Strategies, in 2000. As the owner of Team Nimbus New Jersey, Lorette works with business owners, sales professionals, and independent professionals to train, coach and inspire them as they learn the “art of enjoying their business.”

“I work at the intersection of business and people processes,”says Lorette. She uses the Team Nimbus approach to teach other business people how to create strategic alliances and referral partnerships, create a customized system for continuous referrals, and develop profitable, self-sufficient businesses that allow the owners to live the lifestyle they’ve dreamed of.

Lorette has a Ph.D. in Chemical Engineering from Princeton University. At Mobil she worked in new product development and the management of innovation. She served on the planning team for the PDMA’s Front End of Innovation Conference for five years. Lorette is a Mobil-certified Team Skills trainer, and is a certified Master Trainer for PeopleSmartTM and Team Nimbus.

She is President of the National Speakers Association NJ chapter, and served on the board of the Institute for Management Consultants, NJ. She has been listed as a top management consultant by NJBiz and has served on the boards of the NJ Youth Symphony, and the NJ Council of Farmers and Communities. She speaks frequently on the subject of strategic planning, business development, and execution for technical businesses, small businesses and non-profit organizations.

He has presented at hundreds of national and international conferences, on radio and television.  He recently publishing his first transformational leadership book, The Pond: a small book about making big changes.

Alex is the President and CEO of Real-Life Projects, Inc. He has spoken and consulted in Australia, Hong Kong, Azerbaijan, and North America. He is an expert in the field project management, and speaks about project charters, project failure, overcoming cultural barriers in business, stress management, and other topics of strategic importance to project managers and senior executives.

Real-Life Projects, Inc. is a PMI Registered Education Provider. Alex is holds the Project Management Professional and IPMA-C certifications from Project Management Institue (PMI) and American Society for the Advancement of Project Management (asapm). Alex is a professional member of National Speakers Association.

Conact Alex at rlprj.com/contact